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  1. Industry Weapon
  2. Troubleshooting & FAQs
  3. Content & Display

Content & Display

  • Are there any file size limitations for the content I can upload to CommandCenterHD?
  • Can I play videos from YouTube on my digital signage, using CommandCenterHD?
  • Creating a campaign with a collection of images using MediaHD
  • How do I configure a Windows Video Wall device?
  • How do I get the best playback quality for my videos?
  • How long does it take before my video becomes available in CommandCenterHD after upload?
  • I am uploading a video in CommandCenterHD but the page loader just keeps spinning, why?
  • I uploaded a video in CommandCenterHD, now there is a yellow caution light in the Edit column. What do I do?
  • I uploaded an image to the MediaHD but it is not available while editing my slides and/or templates, why?
  • My display is black, but my Media Player is Powered On
  • Supported Media Types for CommandCenterHD Digital Signage
  • The media I just uploaded is not playing on my screen(s), why?
  • What is MediaHD?
  • What is the TemplatesHD?
  • What is the ‘Cache’ option under Remote Images?
  • What size should my background images be for TemplatesHD?
  • What types of video formats does CommandCenterHD support?
  • What video file formats are supported in CommandCenterHD?
  • Why do the images and/or video on my display look fuzzy or distorted?
  • Why Is My Content Not Showing?
  • Why Is My Display Flashing?
  • Why is my weather showing ‘n/a’?
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